FAQ
General Questions
We offer a wide variety of gemstones, including sapphires, rubies, emeralds, and semi-precious stones. Each gemstone is carefully selected and crafted to meet high-quality standards.
All our gemstones are natural and sourced ethically. We do not deal in synthetic or lab-created stones.
Yes, all our gemstones come with certificates of authenticity issued by recognized gemological laboratories.
Yes, we offer custom orders. Please contact us with your specific requirements, and we will work with you to source and craft the perfect gemstone.
Ordering and Payment
You can place an order directly through our website by selecting the desired gemstone, adding it to your cart, and proceeding to checkout.
We accept major credit cards, debit cards, and PayPal for secure and convenient payment processing.
Yes, we use secure socket layer (SSL) encryption to ensure that your payment information is protected during transmission.
Once an order is placed, it cannot be changed or canceled. Please review your order carefully before completing the purchase.
Shipping and Delivery
Yes, we ship our gemstones worldwide. Shipping costs and delivery times vary based on the destination.
Delivery times depend on your location and the shipping method selected. Typically, orders are processed within 2-3 business days and shipped promptly.
Once your order is shipped, you will receive a tracking number via email. You can use this number to track the status of your shipment.
Returns and Refunds
Due to the nature of our products, we do not process returns or refunds. All sales are final once the purchase is completed.
If your gemstones arrive damaged, please contact us immediately with photos of the damage and the packaging. We will work with you to resolve the issue.
Product Care
To maintain the beauty of your gemstones, avoid exposing them to harsh chemicals, extreme temperatures, and abrasive surfaces. Clean them gently with a soft cloth and store them in a protective case.
Currently, we do not offer cleaning or maintenance services. However, we recommend having your gemstones professionally cleaned and inspected periodically.
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